Language Training for Professionals
Available in English, French, Vietnamese
Improve your Business Languages!
Do you want to attract a more diverse clientele?
Make yourself understood by as many people as possible?
Avoid awkwardness with your Vietnamese, Anglo-Saxon or French interlocutors?
Do you want to prepare for a business trip or a job search abroad?
Contact us!
At the Atelier, we welcome you according to your needs and your availability!
Examples of exercises:
- Roleplays
- Listening & Speaking
- Reading Comprehension
- Drafting of Emails, Letters and Documents
Communicate in a Work Environment
Workshop 1 : Make a Good Impression
The first moments of a meeting in professional life are always decisive. Take control of this crucial moment.
- The importance of the first impression
- Introduce yourself effectively
- Practical case: the business meeting
- Practical case: networking
- Scenario with the trainer
Workshop 2 : Working with Western Partners
Working with Western partners may seem easy at first glance, but the cultural differences are very real, with far from trivial consequences in the conduct of business.
Cultural Differences: Vietnamese vs. Westerners
- Introduction to the differences between European and Asian culture
- Understand the stereotypes Westerners may have of Vietnamese
Express oneself by avoiding misunderstandings
- By email
- By telephone
- During a meeting
Identify and avoid sources of major disagreements
- Different perception of time
- Different relation to money
- Different relation to reporting
- Different perception of the individual within the company
Conclusion: Fundamentals of a Healthy Professional Relationship
Workshop 3 : Manage a Vietnamese Team
Managing a Vietnamese team can be very difficult. The sources of misunderstanding can be multiple and severely affect the management of a business.
Cultural Differences: Vietnamese vs. Westerners
- Introduction to the differences between European and Asian culture
Risky situations
- Turnover
- Non-productivity
- Authority
The different management approaches
- Trust vs. control: Pros and cons of applying these approaches in Vietnam
- Japanese/Korean management
- French management
The importance of life within the company
- Whether or not to get involved in the personal lives of its employees
- Team building
The problem of corruption within the company
- Understand the phenomenon
- Ways to contain it
Languages in the Professional World
Workshop 1 : Secretariat
Professional vocabulary
- Useful vocabulary list
- Unforgivable / easy to avoid grammar mistakes
Exercises
- Take a call and take notes
- Welcoming a visitor to their offices
- Communicate effectively by email
Go beyond language skills
- Manage a disgruntled customer
- Manage an unknown / unforeseen situation
- Between the client and the boss: How to position yourself and effectively manage the flow of information?
Workshop 2 : Restauration & Hospitality
Professional vocabulary
- Useful vocabulary list
- Unforgivable / easy to avoid grammar mistakes
Exercises
- Greet a customer in a bar / restaurant
- Take an order
- Respond to requests effectively
Go beyond language skills
- Dealing with a difficult client
- Handling an internal error
The art of service
- Introduction to European table service culture
- Example of a 5 star service
Workshop 3: Welcome a Customer and Sell
Professional vocabulary
- Useful vocabulary list
- Unforgivable / easy to avoid grammar mistakes
Exercises
- Greet a customer in a store / establishment
- Support the client in defining their needs
- Manage the deed of sale
- Preparing for loyalty
- Comments/Questions to Avoid When Dealing with a Western Client
Go beyond language skills
- Know the product to sell it better
- Dealing with a difficult client
- Handling an internal error
- Create a personal relationship with the customer
- Loyalty: Long Term vs. Short Term
The art of selling
- Are there any tips and tricks unique to great sellers?
- Testimony
Our Trainings
Available at l'Atelier or at your office.
Individual Lessons
Reinforce the language level of your key employees with individual lessons.
After an assessment of the level and needs of the employee, our team will endeavor to provide him with the necessary tools to improve his professional practice of French / English.
Group Lessons
Train your teams with the skills of the Atelier team.
Submit your needs to us and let us offer you an internal training program adapted to the specificities of your company. The skills of our teams go well beyond linguistic topics, share your problems with us!